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Designing Accessible Managed Care Services for People with Physical Disabilities: Consumer Suggestions Within an Emergent Design Process

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dc.contributor.author Wolf-Branigin, Michael en_US
dc.contributor.author LeRoy, Barbara en_US
dc.date.accessioned 2009-02-11T18:59:21Z
dc.date.available 2009-02-11T18:59:21Z
dc.date.issued 2004 en_US
dc.identifier.uri http://hdl.handle.net/1920/3444
dc.description Copyright 2004, Taylor and Francis. http://www.haworthpress.com/store/product.asp?sku=J160 en_US
dc.description.abstract Persons with physical disabilities have difficulty accessing health care. This has become more pronounced with the emergence of managed care and other efforts to limit growing healthcare costs. In responding to a state's Medicaid office interest in designing accessible health services, a consumer-based evaluation including a series of nine focus groups (96 participants) was conducted using an emergent design method. Our inductive analysis approach identified difficulties and provided the basis for recommending strategies to improve access. Two sets of consumer recommended strategies consistently were expressed during this process: (1) initiating one-to-one advocacy to improve local service coordination and (2) performing person-centered planning at enrollment in a managed care plan to facilitate appropriate and prompt access. These access strategies formed the basis for a later intervention design. en_US
dc.language.iso en_US en_US
dc.subject Secondary conditions en_US
dc.subject managed care en_US
dc.subject disability en_US
dc.subject self advocacy en_US
dc.subject health outcomes en_US
dc.subject consumer choice en_US
dc.title Designing Accessible Managed Care Services for People with Physical Disabilities: Consumer Suggestions Within an Emergent Design Process en_US
dc.type Article en_US


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