Sherry, LanceAvramovic, Sanja2015-09-142015-09-142015https://hdl.handle.net/1920/9879Although, on average, only 2.1% of airline flights are cancelled each year, some of223 pagesenCopyright 2015 Sanja AvramovicInformation technologyAirline reliabilityPassenger disruptionPassenger itinerary delaysPre-emptive rebookingDissertation