Palsbo, Susan E.2005-12-242005-12-242005-12-24https://hdl.handle.net/1920/423National Symposium on Culturally Competent Care for Members with Disabilities September 19-20, 2002. Oakland, CAPresentation defining "Disability literacy" as it applies to health plans such as Kaiser Permanente. It also discusses "Literacy Passports".72192 bytesapplication/vnd.ms-powerpointen-USDisabilityHMOManaged careHealth literacyPresentation