Decision Maker Perception of Information Quality: A Case Study of Military Command and Control

Abstract

Decision maker perception of information quality cues from an information system (IS) and the process which creates such meta cueing, or data about cues, is a critical yet un-modeled component of situation awareness (SA). Examples of common information quality meta cueing for quality criteria include custom ring-tones for specific numbers (relevancy), automated color changes on a computer display as inputs age (timeliness), and automated interface pop ups for missing information (completeness). In this work, I propose an information flow model incorporating feed-forward control (FFC) as a means to provide such meta-cuing for decision makers. The empirical basis for this information flow model was evidence collected from a case study of an IS dependent Department of Defense (DoD) global command and control (C2) center.